Serious restore folder problem

[coffeego]

When trying to restore a folder today, I got an error that some items could not be restored and that they had been moved to a "Rescued items" folder. However, the folder that I tried to restore and its contents are simply gone.

There is no trace of any of the files anywhere on my Mac, except for the following pieces. The "Rescued items" folder at the mount point has a few empty subfolders. There was also a sparsebundle in my trash bin, presumably with the missing data, but I am unable to open it with the password that I would normally use for accessing it through Espionage.

[zsolt]

Hello, can you please check if you have a disk image in the trashcan/recycle bin, if yes, move it out onto your desktop or any other location.
Is the folder you wanted to restore, still present in the espionage folder list? Probably not, but pls confirm.
Thanks
Zsolt

[coffeego]

Hello and thank you for the reply.

There was a sparsebundle in the Trash with a lengthy file name. It looks like it was the encrypted data that was previously in the Espionage data folder. I moved it out of the trash.

When I unlock Espionage, the folder list is empty now.

[zsolt]

OK, we need the disk image password, and to get it, we have to revert to a previous version of Espionage database

In your homefolder/Library/Application Support/com.taoeffect.Espionage3 folder there should be a backup folder. This one contains backups of database3 files which are done by Espionage automatically.

To start Espionage with one of the older databases, do the following:
- quit espionage V3
- go the the folder mentioned above (Note that your home Library folder is hidden since Lion, to enter into it from Finder, switch to Finder, hold down the option key and select Library from the list of "places to go".)
- rename the database3 file which is in the Library/Application Support/com.taoeffect.Espionage3 folder (not in the backup folder) to database3-current or such, this is your latest i.e. current database. Now copy one of the backups from the Backup folder, pick one which has a time stamp before the problem occurred, into parent folder, and rename it to database3.

Now start Espionage by doubleclickng it in the Application folder, unlock it, and see if the folder you wanted to restore is listed, if yes, click onto small "i" near the folder name, this will take you to the folder information window, click onto "copy password" button.

Now doubleclick the disk image you retrieved from trash, when asked for pass, paste the one from the clipboard, if all goes well, the disk image should mount, and you should be able to copy your data out into a regular folder.

Let me know how it went
Cheers
Zsolt

[coffeego]

I will give this a go later today and I'll let you know. Thank you for the prompt support!

[coffeego]

The directions that you provided worked perfectly, and I have everything back. Thank you so much!

[zsolt]

Excellent, thanks for the feedback.
Now, we had these before, failed restores, but we could not nail the reason for it, it is probably a permission issue but we are not sure. What we have on the to do list, though, is to stop moving the disk image into trash, and removing the folder from Espionage even if the restore fails. We will first complete the restore and if we have it confirmed as sucesfull, then we will do the cleanup.
It will be implemented in one of the future versions, till then, you will have to bear with me :-)
Thanks for your patience and sorry for the inconvenience.
Cheers
Zsolt